Frequently Asked Questions

• How Do I Verify My Account?

• How to complete the "Source of Funds" review?

• How do I verify my Bank account?

• How can I update my address details?

• How can I update my identification details?

• How can I update my bank account details?

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• My location is mistakenly blocked from accessing the site - What can I do?

• How can I create an account?

• How can I unlink my Facebook Account?

• Can I play on my smartphone?

• Can I add the game to my homescreen on my phone?

• Help, my game crashes on me while I'm playing on my phone! How do I prevent this?

• I can't rotate my iPhone screen to get a better view of the slots while I'm playing! Is there a way to fix this?

• It keeps asking me if I want to add the game to my homescreen when I leave a slot machine! How do I make it stop?

• What version of iOS do I need to be able to play LuckyLand Slots?

• How do I purchase gold coins offers?

• How do I save a new credit card to my account?

• I got double charged!

• My purchase didn't go through!

• Oh no! I accidentally purchased the wrong offer. Help!

• What address am I supposed to use?

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• Can I get free Sweeps Coins?

• I haven't heard back from customer support, help!

• I love this game! Do you need beta testers?

• How can I close my account?

• What are Daily Login Bonuses?

• How do I redeem my prize for gift cards?

• How do I redeem my prize for cash?

• How do I redeem my prize?

• How do I cancel my redemption request?

• How many Sweeps Coins can I redeem at a time?

• Is LuckyLand Slots secure?

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• Phone Verification

• How to change my phone number on my account?

• I Accidentally Put in the Wrong Number

• I Can't Enter My Non-U.S. Phone Number

• I Don't Have Access to a Phone Number That is My Own

• I Don't Want to Give My Number because I Don't Want to Be Spam Called

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• How do tournaments work?

• What's the difference between playing with gold coins and Sweeps Coins?

• How Do I Clear Caches and Cookies?

• How Do I Take a Screen Shot?

• I forgot my password!

• My account was deactivated