How do I verify my identity in order to redeem prizes?

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12 comments

  • Andrea Velasquez

    I find it "fishy" they dont have a 800 customer service number like most and ANY other LEGIT company usually has.Theres no number listed for them! 😩

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  • Deborah H Tanner

    I have given them everything and plus some to proved its me and if I buy coins they already have my bank account number why cant they pay out your winnings. Just cant believe this and all you get is we received your information but does nothing but find something else for you to send This is so wrong I want my money Please

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  • Andrea Velasquez

    I wish i wouldve read all these comments and feedback before spending my money on this crappy casino!Thats exactly what someone needs to do for these ppl can realize u dont play with ppls money like this.We should open a law suit

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  • Jennifer Ellis

    Same. I get no response. Maybe they'd rather chat with my attorney.

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  • debra posey

    does it matter if the address on my driver license and bank statement differ

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  • Erikusa11

    I'm also  getting a run around. won 250.69 and they keep cumming up with extra issues with my claim.

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  • vkemp75

    Most bank statements like mine do not display the checking account number for privacy reasons. Why isn't a voided check sufficient? My bank only provides a "Member Number", as it is a credit union. So I sent a certified letter from my bank instead along with a voided check. Not sure how this wouldn't be more than enough verification. 

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  • Brandi Edwards

    If members of Chumba casino have been verified for payouts does this make the process any easier/faster to receive payment from you all?

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  • Andrea Velasquez

    They reply but everytime they do they always asking for more nd more documents!Its so stupid.Whats next after we send in all those documents,what than they gonna ask for?A picture of our dam underwears too?😣

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  • Albert Sisneroz

    I’ve won $1000 and I sent all my documents I wasted a lot of money here

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  • Jennifer Ellis

    Horrible.  Hope they reply soon otherwise I'll have no choice but to call an attorney.  Hoping it doesn't come to that.

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  • joann lowry pedro

    i did ther phone thing and now you say you cant find me in your casino this is bullshit joannpedro 

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